Workplace Training Services

As organizations grow, there are more opportunities for people to have disagreements. Friction and tension will inevitably arise when different points of view collide, which in turn can lead to conflict at work. The best way to handle this situation is through mediation. A neutral third party helps the individuals involved reach an agreement or compromise beneficial to both parties with minimal disruptions within the organization. This approach allows employees to feel like their voice was heard while maintaining open lines of communication throughout the process, enabling them to increase employee satisfaction and create high-performing teams by building trust.

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Millennial Onboarding Training Program

Onboarding new employees is a secure investment that will assist newly hired employees in developing their skills, knowledge, and value within your company. It will help match the technically skilled Millennial workforce with new and emerging needs of your company, offering a competitive advantage. Having a structured procedure will produce a greater chance of success.


  • Define onboarding
  • Learn the characteristics of Millennials
  • Create an onboarding process for Millennials
  • Develop action plans for working with Millennials
  • Learn from introspection

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Certified Conflict Professional Program

Equip your HR team, supervisors, and managers with a certification program that helps them navigate and effectively resolve conflict within their department or the broader organization. Our certified program teaches leaders in the areas of emotional intelligence, understanding personnel's perceived organizational support (POS), the importance of Psychological Capital, and conflict resolution techniques.


  • Identifying conflict behaviors
  • Increased listening skills
  • Improved conflict management skills.
  • Equipped to help individuals and teams effectively respond to conflict
  • Enhanced Emotional Intelligence
  • Ability manage conflict effectively.

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Emotional Intelligence at Work

As a result of the growing acknowledgement by professionals of the importance and relevance of emotions to work outcomes, the research on the topic continued to gain momentum. What does the phrase “emotional intelligence in the workplace” encompass? There are five main areas of focus that are included in this engaging and dynamic organizational training:

  • Self-awareness – of emotions and self-worth, and confidence in one’s abilities.
  • Self-regulation – of emotions, standards of honesty, and adaptability.
  • Motivation – drive to achieve goals, commitment, and initiative.
  • Empathy – high sense of diversity compassion, driven to assist others
  • Social Skills – conflict management, communication, and leadership.

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Areas of Conflict in the Workplace

Woman looking at online classes

Technological Conflict

  • Employees do not have access to the necessary technology they need to perform their jobs successfully

  • Managers who do not understand or know how to use new technologies implemented throughout an organization can lead staff members to feel like they don't have support from supervisors leading them to disengage with work responsibilities

  • Monitoring devices (iPads, laptops) take up too much space within cubicle environments where employees become distracted when working nearby

  • Email overload

Executive man writing notes in notebook

Process Conflict

  • Team members feel as though they are not being included in critical decision-making discussions among leadership teams or managers

  • Decision-making surrounding technology changes within an organization includes employees unfamiliar with certain software, hardware, etc., making them feel uncomfortable and disengaged

  • Leadership has one-way communication styles where staff members do not receive much information about what is happening next, leaving them feeling confused, frustrated, helpless and stressed out

Image of a workplace mediation meeting

Ethics Conflict

  • Companies that refuse to provide their employees with sufficient health care benefits leave them feeling unappreciated and undervalued

  • A company is implementing new changes within an organization during a time of high unemployment rates, where individuals feel as though they are being replaced by other workers who may be willing to accept lower salaries or compensation packages

  • Employees have difficulties trusting leadership teams/bosses due to a lack of transparency when making critical decisions that affect the daily business, causing morale among staff members to plummet quickly


Cultural Conflict

  • Language barriers within the office where employees from different backgrounds have a difficult time communicating with one another

  • Inappropriate dress code being enforced among staff members may lead individuals to feel they can no longer be themselves at work, potentially impacting their job satisfaction level and overall productivity daily

  • Conflicts can occur between individuals from different backgrounds (race, religion, ethnicity, etc.) and fail to understand why their coworkers act or behave in specific ways


Task Conflict

  • Employees are constantly asked by managers/supervisors for additional help (e.g., working weekends) without offering compensation

  • Managers asking employees outside their scope of authority.

  • The number of hours worked versus amount paid back through vacation days etc

  • Competing priorities among teams within different departments (e.g., marketing vs. customer service)


Organizational Conflict

  • Issues among coworkers who feel as though they are not receiving enough support from their peers during the course of completing projects

  • Employees feel left out or rejected by other individuals within an organization because there is no sense of mutual respect, leading to feelings of resentment and low morale levels

  • Different departments fail to work together to accomplish common goals due to a lack of communication, transparency, effective leadership and so on